Effective Date: January 23, 2025

At Chokmok, we strive to ensure that you are satisfied with your purchases. If you are not completely happy with a product, you can return it under the following conditions:

1. Return Policy

  • Eligibility: Returns are accepted if the product is unused, undamaged, and in its original packaging.
  • Timeframe: You must initiate the return within 7 days of receiving the product.
  • Delivery Charge: The customer is responsible for the delivery charge associated with the return.

2. Refund Policy

  • Refunds will be processed after we receive and inspect the returned product to ensure it meets our return criteria.
  • Refunds will be issued to the original payment method or as store credit, depending on your preference.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been used, damaged, or altered after delivery.
  • Items marked as “Final Sale” or “Non-Returnable.”

4. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact us at hello.chokmok@gmail.com or call 01811344112 with your order details.
  2. Pack the product securely to avoid any damage during transit.
  3. Ship the product to the address provided by our team.

5. Additional Notes

  • The customer must ensure that the product is securely packaged to prevent any damage during transit.
  • If the return is due to a wrong or defective item received, Chokmok will bear the delivery charge.

We value your trust and aim to make your shopping experience smooth and satisfying.